FAQ's

Can I place an order over the phone?

  • Absolutely! We understand that some people aren’t online shoppers or find it easier to speak to someone before ordering. Please call us on 0402 833 251 Mon-Fri between 9am and 5pm. If we are unable to answer your call leave us a message and we will happily call you back.

How do I know if you received my order?

  • Once your order is processed, you will receive an email confirmation of your order. If you have not yet received this, please email us, and we will check this for you.

How long will it take for my order to arrive?

  • We ship your order using Australia Post Parcel Post. You can generally expect to receive your order within 5 business days (although capital cities are usually sooner).
  • For further information on delivery in Australia please click here.

What payment methods are available?

  • When shopping with SweetDreams, you can pay by credit card (Visa, MasterCard) or PayPal. You may also pay by direct deposit although your order will not be shipped until funds are cleared. If you wish to pay by direct deposit please email us for further instructions.

What are the delivery charges?

  • Standard delivery within Australia is $9.95. We currently offer free shipping on orders over $150 (in Australia).
  • International delivery charges are quoted on an individual basis. Contact Us if you would like to enquire about international shipping.

Does Sweet Dreams ship internationally?

  • Yes, we are able to ship internationally. In order to provide you with a postage cost we will need to find out a few more details from you. Contact Us to enquire about international shipping.

How can I return or exchange my purchase?

  • We offer full refunds and exchanges on all full priced Sweet Dreams items. We will happily exchange or refund your purchase within 14 days from the date received. Items received outside this date will not be accepted. Please note that it is your responsibility to pay for the postage of all returns.
  • All items for returns must be in original condition, unworn and with tags attached in a resalable condition (any item that has been worn, washed, damaged or altered cannot be returned). Please return any unwanted item(s) within 14 days of receipt. Refunds will be credited to the debit/credit card used in the original transaction.
  • Please note that we do not offer refunds or exchanges on sale items.

What is Sweet Dreams policy on sale items?

  • We do not offer exchanges or refunds on sale items.
  • For full details on returns and exchanges, please click here.

I have been sent the incorrect item. What should I do?

  • We apologise for any inconvenience this has caused you. Please contact us at your earliest convenience via email, or you can call us on 0402 833 251.

Do you sell through any retail boutiques?

  • Sweet Dreams is currently available online only.